Under EU rules, Aslli must repair, replace, reduce the price or give you a refund if goods you bought turn out to be faulty or do not look or work as advertised.

If you bought a product online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and without a justification.

If you're not sure which situation applies to you, you can also try our consumer rights tool to help you understand your rights when you shop in the EU

EU consumer rules cover goods that have been bought in the EU. However, if you buy from a non-EU online trader who has specifically targeted EU consumers you should also be covered by EU rules, you may find that is very easy to assert your rights with Aslli who is based outside the EU.